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WORK ENVIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

ABOUT US

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.

JOB SUMMARY:

This is an office-based position working in the Central Operations Team reporting to the Central Operations Manager.

The primary objectives are:

• to provide professional management of all Axians spares & RMA process.

KEY RESPONSIBILITIES:

• Ensuring own and Teams adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Fully understanding of Annuity contract renewal and quoting processes and the ability to explain the processes to others.
• Ensure a customer focused approach is maintained
• Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes)
• Product Registration & Vendor install base updates
• Management of all Axians spares & RMA process
• Manage BAU relationship between Couriers & Axians
• Reconcile monthly reports for Agilitas spares movement
• Provide Back up:

to reconcile monthly reports for Indigo field engineering services

for Field Engineering BAU

• Reporting:

Juniper Rebate - Open RMA Report

Assist in preparing Service Delivery Manager Reports

Open Engineer Tasks

Open Collections

Customer Inventory (Support revenue based)

Open Restock tasks

Open Incidents Sub Tasks

• Provide cover within the Team as required
• Attend relevant training courses when required
• Promote the Axians brand at all times
• Demonstrate the company values at all times in behaviour and attitude both internally and externally, these are:

Trust    Dynamic    Supportive

The above responsibilities are indicative of the work required and should not be seen as an exhaustive list.