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Reporting directly to the Business Unit General Manager, the Operations Manager will be a key member of the senior management team and will have responsibility for the effective management and delivery of major projects.

The jobholder will contribute to the continuous development of the role to reflect changing business needs through flexibility, adaptability and determination to achieve the demanding performance objectives required to ensure all KPIs are attained.

Responsibilities & Duties

Including but not limited to the following:

• Assisting with the development of the operational area to support the Business Unit strategy and the business planning process.
• Managing, directing and motivating highly skilled multi-disciplined delivery teams, including both direct and contract staff.
• Supporting the tendering management function by preparing and reviewing tenders with inputs from Project Managers and the Tendering team.
• Guiding and submitting tenders through the appropriate internal business approvals process, ensuring compliance at each stage, while managing client negotiations.
• Supporting Project Managers during project delivery phases, including resolving internal project escalation matters.
• Representing the Business Unit for project escalation matters from clients.
• Attending and representing the Business Unit for quarterly SHEQ, contract and project portfolio management with clients.
• Challenging existing practices within the Business Unit and introducing best practice process improvements.
• Taking overall resource management responsibilities for projects teams, both off-site and on-site, ensuring operations are managed as efficiently and effectively as possible.
• Taking ownership of financial management of projects.
• Providing training and implementing development plans for Business Unit employees.
• Ensuring the execution and management of contracts including a strong emphasis on project risk management.
• Demanding a high level of personal and team performance in matters relating to Health, Safety, Environment, Quality and financial targets and constraints.
• Providing a key focus on the sustainable, profitable growth of the Business Unit through customer contact and through the development of relationships on which future business can be secured.
• Monthly reporting for the operational unit and to identify and promote improvements in productivity and performance.
• Ensuring the recruitment, development and retention of appropriate staff and operatives.

Key interfaces

Relationships with key stakeholders:

• Business Unit General Manager
• Client Representatives
• Project Managers
• Functional Managers
• Project Teams

Person Specification

Qualifications and experience

The jobholder must be a commercially focused self-starter with the enthusiasm, motivation and initiative to succeed in this role and possess:

• A relevant third level qualification and / or relevant professional qualification(s)
• Significant and relevant technical knowledge, including expertise and knowledge of working in an electrical substation environment.
• Current / recent previous relevant experience in a Programme / Project Management role.
• Sound commercial, financial and business acumen with a track record of successfully managing complex infrastructure projects to appropriate budgetary constraints.
• Strong leadership skills with the ability to manage and motivate a multi skilled team to achieve objectives within a highly customer driven environment.
• Excellent communication and negotiation skills combined with the analytical and problem-solving skills to reach realistic workable solutions.
• A strong customer / client focus with experience and understanding of the key markets of the Business Unit.
• An ability to interact with and work effectively with customers, including the building and nurturing of close business relationships.
• The candidate should be able to demonstrate a willingness to develop within the role, taking on additional responsibilities including delegating for the Business Unit General Manager as and when required.
• A willingness to travel to all Omexom sites in the UK on a regular basis.

Desirable qualifications and experience:

• IOSH and/or NEBOSH
• A CSCS Card
• Experience of working in a substation operational environment, including knowledge of the requirements of electrical safety rules