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Purpose of the job

As a Service and Installations Engineer you will be responsible for the installation, maintenance, repair, and servicing of specialized equipment and machinery. This role requires a strong technical background, problem-solving skills, and the ability to work independently or as part of a team to ensure that equipment operates efficiently and safely.

The role will require travel to customer sites across a set region (South, North and Scotland), offering the opportunity to work at a variety of location and interact with a diverse range of clients.

Reports to

Direct report of: Technical Services Lead

Key Accountabilities

1. Installation:
   - Install and set up new equipment and machinery at customer sites or within the organization's facilities.
   - Ensure that installations adhere to safety and quality standards.
   - Calibrate and configure equipment to meet operational requirements.

2. Maintenance and Service:
   - Perform routine maintenance to prevent equipment breakdowns and ensure optimal performance.
   - Conduct regular inspections and diagnostics to identify and address potential issues.
   - Replace or repair faulty components, parts, or systems as needed.

3. Troubleshooting:
   - Investigate and diagnose equipment malfunctions or technical problems.
   - Develop solutions and implement repairs to minimize downtime and maintain productivity.

4. Documentation:
   - Maintain detailed records of equipment installations, maintenance, and service activities.
   - Generate service reports and documentation for internal and external use.

5. Customer Interaction:
   - Interact with customers to understand their equipment needs and provide technical support.
   - Communicate effectively with clients to explain installation procedures, maintenance schedules, and repairs.

6. Training and Support:
   - Provide training and guidance to end-users or technicians on proper equipment operation and maintenance procedures.
   - Offer technical support and assistance to customers via phone, email, or on-site visits.

7. Safety and Compliance:
   - Adhere to safety protocols and ensure that all work is performed in compliance with safety regulations and guidelines.
   - Stay up-to-date with industry standards and certifications related to equipment operation and service.

Occupational Skills and Training

What previous experience or qualifications would the individual need

Duties and Requirements

- NVQ Level 3 or equivalent in a relevant engineering discipline, with a focus on electrical being preferred

- Holds, or has the ability to achieve, a valid ECS Gold Card (Installation Electrician or Maintenance Electrician) or the ECS HERS (Highway Electrical Registration Scheme) Card
- Strong technical knowledge and troubleshooting skills.
- Experience in equipment installation, maintenance, or repair is preferred.
- Proficiency in using diagnostic tools, software, and equipment manuals.
- Excellent communication and customer service skills.
- Ability to work independently or as part of a team.
- Attention to detail and problem-solving abilities.
- Willingness to travel to customer sites as needed.

Nuvia - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.

Nuvia is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence.