Real success is the success you share

1. Overview

Deployment, Installation and utilization of network technology including firewalls, switches, routers, wireless access points and the like, operating in a SLA environment and providing network infrastructure support across a large geographical area.

2. Our Mission Statement

Novo Technologies provides safe and best operating practices for all our staff, and innovative high-quality products, services, solutions to our customers, striving to be their critical partners as we assist them in growing efficient, ubiquitous wireless and fixed networks.

3. Our Vision

To be promoted as the market leader and company that thrives on its reputation for delivering business excellence, through its people, processes, procedures, customers and suppliers service performance.

4. Our safety culture statement

"As much as technology changes, our mission remains the same, to provide a safe, open door policy and best operating practices for our employees, partners and visitors, provide and innovative high quality products, services and solutions to our customers, striving to be their critical partners as we assist them in growing efficient, ubiquitous wireless and cabled networks” Matt Wynne – Managing Director Novo Technologies

5. Company Compliance standards

• Read, understand and follow all internal company polices for Health, Safety, Environmental and Information security.

• Co-operate with the company to achieve a safe, healthy and environmentally sound operations on and off site.

• Co-operate with instructions from the auditing committee or management; and reporting any lack of business process-training requirements

• Ensure that customer requirements and applicable statutory and regulatory requirements are determined, met and supported.

• Maintain focus on enhancing customer satisfaction.

• Responsible for raising awareness of service or product non-compliance

• Complete any mandatory training and goals set in line with the company’s overall objectives.

• Ensuring that the processes are delivering their intended outputs.

• Reporting the performance of the integrated management system, risks and opportunities for improvement particularly to the senior Management,

• Ensuring the promotion of customer focus throughout the organisation,

• Ensuring that the integrity of the management system is maintained when changes to the Quality, environmental occupational health and safety management systems are planned and implemented.

6. Responsibilities

• Network installations and support.

• Troubleshooting issues on all networking infrastructure.

• Being a primary point of contact for user issues and queries.

• Attend Project meetings as required

• Configuring and deploying network equipment.

• Adhering to strict policies and processes around security and data protection.

• Maintaining and managing the content and accuracy of the customer’s asset database.

• Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

• Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system.

• Co-ordination of Network Engineers on site for Project works

• Fault diagnosis and repair

7. Education and Experience

• HPE Network preferably ASE or MASE or Cisco equivalent preferably CCNP or CCNA or above

• Knowledge of Cisco, Radwin, Meraki, Network Device firewall.

• Experience in the Field – CAT 5 / 6, Coax cabling & testing etc.

8. Competencies

• Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.

• Exceptional customer service skills including the ability to simplify technical detail

• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines

• Confident, collaborative working style and ability to interface with people of all levels.

• A proactive approach to work activities & support of colleagues.

• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.

• Please note, successful applicants must hold a full UK driving licence

9. Organisational Reporting

Reports directly to the Operations Director.

10. Internal Key Interfaces

• Directors

• Project coordinator

• Accountant

• Health and safety consultant

• Business process manager

• All Engineers

• HR lead

• Administration and Auditing staff

11. Document Amendments

Should any amendments, revisions, or updates be made to this document it will be the responsibility of the Company senior management to see that all relevant employees receive notice.